Once you place your order, you'll immediately receive an e-mail confirmation with your order number. If you have artwork you'd like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours), you'll receive an email from us. Our promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
Once all of the details are set, the next thing you'll receive is a link to your 'e-proof' showing your artwork on a mockup of the item(s) you're purchasing. There you'll have the opportunity to approve it or make suggestions for changes and improvements. Once you've approved the art, your order will go into production.
Remember, nothing goes into production without your approval!
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact us immediately! If you cancel after products have been ordered, there will be a restocking fee of 20%. If any special artwork was done prior to cancellation, that will be charged at $35/hr.
What are set up charges?
Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!
Will I see a proof before my order goes into production?
Yes! You always see an 'e-proof' of your item which must be approved by you before we proceed!
Do you charge sales tax?
Signature Lane currently collects sales tax on orders shipped to all states that impose a sales tax, as well as the District of Columbia and Puerto Rico. If your organization is exempt in any of the states or jurisdictions where we collect sales tax, please supply us with your Certificate of exemption and sales tax will not be collected.
Can I see a sample?
Yes! We're happy to send you a sample of an item(s) you're considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to!).
Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to contact us if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown, please contact us for better pricing.
Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
Do you have licenses to print my College or University logo?
In many cases yes. We work with the major licensing organizations and are licensed to reproduce all college and university logos for the state of Texas and several others, please contact us to see if we can help with your college or university.
How does your guarantee work?
We hope that you are satisfied with your order. If you are not satisfied, please contact us so that we can help to make sure you get the results you want!
What if I'm unhappy with my order?
If you're unhappy with your order because the product is defective or 'not as promised' or the imprint isn't correct, contact your us and we'll rerun your order or refund your money. We are in this for the long-haul and will work with you to be sure you're 100% satisfied. Really!
What type of payments do you accept?
We accept checks and all major credit cards. You can also request open account. If you choose this option, we will automatically check with D&B to see if an account can be open. If you're not listed with D&B or the listing is incomplete we will send a credit application. Please allow extra time for this credit checking process. Your order can't go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions.
When do you charge my credit card? Do you require pre-payment?
We 'authorize' your card once your order is ready to go into production, but we do not collect the funds until your order ships.